Apps
Our apps are designed to make home cooking simple we do all the organising so you can focus on the cooking. Check out the SoCook app
This document covers the terms and licence of use for the SoCook App
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End-User License Agreement
Please read this End-User License Agreement carefully before clicking the "I Agree" button, downloading or using SoCook .
SoCook app Terms and Conditions
Effective Date May 18, 2023
1.1
What
these terms cover. These are the terms and conditions on which we supply all
of our apps (SoCook Apps) and (if applicable) the Premium Service (as it
relates to each of the SoCook Apps) to you.
1.2
These terms are in addition to the Apple App
Store or Google Play terms and conditions. The ways in which you can use the SoCook Apps may also be controlled by
either the Apple App Store or Google Play rules and policies (App Store) and their rules and policies
will apply instead of these terms where there are differences between the two
1.3
Why you
should read them. Please read these terms carefully before you begin using any
of the SoCook Apps and the Premium Service. These terms tell you who we are,
how we will provide the Premium Service to you, how you and we may change or
end the contract, what to do if there is a problem and other important
information. If you think that there is a mistake in these terms, please
contact us to discuss.
2.
Information
about us and how to contact us
2.1
Who we
are. We are Socook Ltd a company registered in England and Wales. [Our
company registration number is 09272127 and our registered office is at C4DI, C4DI, @TheDock, 31-38 Queen Street, Hull, HU1 1UU, UK.
Our registered VAT number is 268367560.
2.2
How to
contact us. You can contact us by emailing our customer service team at
mandy@socook.co.uk.
2.3
How we
may contact you. If we have to contact you we will do so by telephone or by
writing to you at the email address linked to your App Store account.
2.4
“Writing”
includes emails. When we use the words “writing” or “written” in these
terms, this includes emails and any other methods of electronic communication
that we may offer.
3.1
How we
will enter into a contract with you. By downloading the SoCook App and/or
using the Premium Service you agree to these terms.
3.2
If you do
not agree with these terms. You should un-install and delete the app from
all devices on which you have installed it.
3.3
You must be 16 to accept these terms and
download the SoCook App. If you are
under 16 then you should not download the SoCook App and there will be no
legally binding contract between us.
3.4
If
someone else owns the phone or device you are using. If you download the SoCook App onto any
phone or other device not owned by you, you must have the owner’s permission to
do so. You will be responsible for complying with these terms, whether or not
you own the phone or other device.
4.
Operating
System Requirements
4.1
The SoCook App requires a mobile device running
a minimum of either [Android 4.03 Ice Cream Sandwich) or iOS 10.3]
5.1
Minor
changes to the Premium Service and SoCook App. From time to time we may automatically update the SoCook App and change
the Premium Service to improve performance, enhance functionality, reflect
changes to the operating system or address security issues. Alternatively we
may ask you to update the SoCook App for these reasons.
5.2
If
you do not accept the notified changes. If you do not accept the changes you must delete the SoCook App from
your device and cancel your subscription.
6.
Providing
the Premium Service
6.1
Once you have downloaded the SoCook App, you may
access the Premium Service. There may be
a charge payable for the Premium Service and this will be clearly indicated to
you in the SoCook App and on the relevant App Store.
6.2
We will supply the Premium Service to you until
you end the contract as described in clause 7
or we end the contract by written notice to you as described in clause 11.
6.3
We are
not responsible for delays outside our control. If our supply of the Premium
Service is delayed by an event outside our control then we will take steps to
minimise the effect of the delay. Provided we do this we will not be liable for
delays caused by the event, but if there is a risk of substantial delay you may
contact us to end the contract and receive a refund for any outstanding
subscription charge you have paid for but not received.
6.4
What will
happen if you do not give required information to us. We may need certain
information from you so that we can supply the Premium Services to you, for
example, your food likes and dislikes etc. If you do not give us this
information within a reasonable time of us asking for it, or if you give us
incomplete or incorrect information, we may end the contract.
6.5
Reasons
we may suspend the supply of the Premium Services to you. We may have to
suspend the supply of the Premium Services to:
6.5.1
deal with technical problems or make minor
technical changes;
6.5.2
update the services or the SoCook App to reflect
changes in relevant laws and regulatory requirements.
6.6
Your
rights if we suspend the supply of the Premium Services. We will notify
users of the Premium Services in advance if we will be suspending the Premium
Services, unless the problem is urgent or an emergency. If we have to suspend
the Premium Services for longer than 24 hours in any one period we will adjust
the price so that you do not pay for the Premium Services while they are
suspended.
6.7
We may
also suspend supply of the Premium Services if you do not pay. If you do not
pay us for the Premium Services we will automatically suspend supply of the Premium
Services until you restart your subscription.
7.1
You agree that you will:
7.1.1
not
rent, lease, sub-license, loan, provide, or otherwise make available, the
SoCook App or the Premium Service in any form, in whole or in part to any
person without prior written consent from us;
7.1.2
not
copy the SoCook App, or Premium Service, except as part of the normal use of
the SoCook App or where it is necessary for the purpose of back-up or
operational security;
7.1.3
not
translate, merge, adapt, vary, alter or modify, the whole or any part of the
SoCook App or Premium Services nor permit the SoCook App or the Premium Services
or any part of them to be combined with, or become incorporated in, any other
programs, except as necessary to use the SoCook App and Premium Services on
devices as permitted in these terms.
7.1.4
not
disassemble, de-compile, reverse engineer or create derivative works based on
the whole or any part of the SoCook App or the Premium Services nor attempt to
do any such things, except to the extent that (by virtue of sections 50B and
296A of the Copyright, Designs and Patents Act 1988) such actions cannot be
prohibited because they are necessary to decompile the SoCook App to obtain the
information necessary to create an independent program that can be operated
with the App or with another program (Permitted Objective), and provided
that the information obtained by you during such activities:
7.1.4.1
is not disclosed or communicated without our
prior written consent to any third party to whom it is not necessary to
disclose or communicate it in order to achieve the Permitted Objective; and
7.1.4.2
is not
used to create any software that is substantially similar in its expression to
the SoCook App;
7.1.4.3
is kept
secure; and
7.1.4.4
is used
only for the Permitted Objective;
7.1.5
comply
with all applicable technology control or export laws and regulations that
apply to the technology used or supported by the SoCook App or the Premium
Service.
7.2
You must:
7.2.1
not use
the SoCook App or Premium Service in any unlawful manner, for any unlawful
purpose, or in any manner inconsistent with these terms, or act fraudulently or
maliciously, for example, by hacking into or inserting malicious code, such as
viruses, or harmful data, into the SoCook App, any service or any operating
system;
7.2.2
not
infringe our intellectual property rights or those of any third party in
relation to your use of the SoCook App or Premium Service, including by the
submission of any material (to the extent that such use is not licensed by
these terms);
7.2.3
not
transmit any material that is defamatory, offensive or otherwise objectionable
in relation to your use of the SoCook App or Premium Service;
7.2.4
not use the SoCook App or Premium Service in a
way that could damage, disable, overburden, impair or compromise our systems or
security or interfere with other users; and
7.2.5
not
collect or harvest any information or data from the Premium Service or our
systems or attempt to decipher any transmissions to or from the servers running
the Premium Service.
8.
Intellectual Property Rights
All
intellectual property rights in the SoCook App and Premium Services throughout
the world belong to us and the rights in the SoCook App and Premium Services
are licensed (not sold) to you. You have no intellectual property rights in, or
to, the SoCook App or Premium Services other than the right to use them in
accordance with these terms.
9.
Your rights to end the contract
9.1
You can
always end your contract with us if you have changed your mind. You can
cancel your subscription for the Premium Service at any time via the relevant App
Store.
9.2
If we
have done something wrong. Clause 9.3
sets out your rights to end your contract if we have done something wrong.
9.3
Ending the contract because of something we
have done or are going to do. If you are ending a contract for a reason set
out at 9.3.1 to 9.3.4 below the contract will end immediately and we will refund you,
via the relevant App Store. The reasons are:
9.3.1
we
have told you about an error in the price or description of the Premium Service
and you do not wish to proceed;
9.3.2
there is a risk that supply of the Premium
Service may be significantly delayed because of events outside our control;
9.3.3
we have suspended supply of the Premium Service
for technical reasons, or notify you we are going to suspend them for technical
reasons, in each case for a period of more than 24 hours; or
9.3.4
you
have a legal right to end the contract because of something we have done wrong.
9.4
Exercising
your right to change your mind (Consumer Contracts Regulations 2013). For
most products and services bought online you have a legal right to change your
mind within 14 days and receive a refund. There are certain exceptions to these
and any request for a refund should be submitted via the relevant App Store.
9.5
When you
don't have the right to change your mind. You do not have a right to change
your mind (unless the refund policy in the App Store allows this) in respect
of:
9.5.1
digital products after you have started to
download or stream these; and
9.5.2
services, once these have been completed, even
if the cancellation period is still running.
9.6
How long
do I have to change my mind? Normally as soon as you begin using a service
that you have bought online, you lose the right to a refund however the App
Store may have a different policy.
9.7
Ending
the contract where we are not at fault and there is no right to change your
mind. Even if we are not at fault and you do not have a right to change
your mind (see clause 9.1),
you can still end the contract. Your entitlement to any refund will depend on
the relevant App Store refund policy.
10.
How
to end the contract with us (including if you have changed your mind)
10.1
Cancel
your subscription. If you have paid a fee for the Premium Services and set
up a recurring subscription then you should cancel this via the relevant
section on the App Store.
10.2
Delete
the SoCook App. You should delete
the SoCook App from all of your devices and stop using it.
10.3
How we
will refund you. Any refunds will be processed via the relevant App Store. This will normally be done via the same
payment that you set up for any recurring subscription.
11.
Our
rights to end the contract
11.1
We may
end the contract if you break it. We may end the contract for the Premium
Service at any time by writing to you if:
11.1.1
you have broken these terms in a serious way. If
what you have done can be put right we will give you a reasonable opportunity
to do so;
11.1.2
you do not make any payment to us when it is
due;
11.1.3
you do not, within a reasonable time of us
asking for it, provide us with information that is necessary for us to provide
the Premium Service.
11.2
We may
withdraw the SoCook App and/or the Premium Service. We may contact to you
to let you know that we are going to stop providing SoCook App and Premium
Service. We will let you know in advance of our stopping the provision of the
SoCook App and Premium Service.
11.3
If we end your rights to use the SoCook App
and Premium Service. You must:
11.3.1
stop all activities authorised by these terms,
including your use of the SoCook App and the Premium Service; and
11.3.2
delete or remove the SoCook App from all devices
in your possession and immediately destroy all copies of the SoCook App which
you have and confirm to us that you have done this.
12.
If
there is a problem with the product
12.1
Support. If you want to learn more about the SoCook
App or the Premium Service or have any problems using them please take a look
at our support resources at www.socook.co.uk
12.2
Contacting
us (including with complaints). If you think the SoCook App or the Premium Service are faulty or
misdescribed or wish to contact us for any other reason please email our
customer service team at mandy@socook.co.uk
12.3
How
we will communicate with you.
If we have to contact you we will do so by email, by SMS or by pre-paid post,
using the contact details you have provided to us.
12.4
Summary
of your legal rights. We are under a legal duty to supply a service that is
in conformity with this contract.
12.5
For
services. Under the Consumer
Rights Act 2015:
12.5.1
you can ask us to repeat
or fix a service if it's not carried out with reasonable care and skill, or get
some money back if we can't fix it;
12.5.2
If you haven't agreed a
price beforehand, what you're asked to pay must be reasonable;
12.5.3
If you haven't agreed a
time beforehand, it must be carried out within a reasonable time;
12.6
For digital content. The Consumer Rights Act 2015 says:
12.6.1
digital content must be as described;
12.6.2
fit for purpose; and
12.6.3
of satisfactory quality.
If your digital content is faulty, you’re entitled to a
repair or a replacement. If the fault can't be fixed, or if it hasn’t been
fixed within a reasonable time and without significant inconvenience, you can
get some or all of your money back. If you can show the fault has damaged your
device and we haven't used reasonable care and skill, you may be entitled to a
repair or compensation.
This is a summary of
some of your key rights. For detailed information from Citizens Advice please
visit www.citizensadvice.org.uk or call 03454 04 05 06.
Nothing in these terms will affect your legal rights.
13.1
Where to
find the price for the product. The price of the SoCook App and Premium
Services (which includes VAT) will be the price indicated on the relevant App
Store page or on the screen when you place a subscription.
13.2
When you
must pay and how you must pay. All payment is handled directly via the
relevant App Store.
13.3
What to
do if you think an invoice is wrong. If you think an invoice is wrong
please contact the relevant App Store.
14.
Our
responsibility for loss or damage suffered by you
14.1
We are
responsible to you for foreseeable loss and damage caused by us. If we fail
to comply with these terms, we are responsible for loss or damage you suffer
that is a foreseeable result of our breaking this contract or our failing to
use reasonable care and skill, but we are not responsible for any loss or
damage that is not foreseeable. Loss or damage is foreseeable if either it is
obvious that it will happen or if, at the time the contract was made, both we
and you knew it might happen.
14.2
We do not
exclude or limit in any way our liability to you where it would be unlawful to
do so. This includes liability for death or personal injury caused by our
negligence or the negligence of our employees, agents or subcontractors or for
fraud or fraudulent misrepresentation.
14.3
When we
are liable for damage to your property. The Premium
Service is provided digitally and if any defective digital content which we
have supplied damages a device or digital content belonging to you and this is
caused by our failure to use reasonable care and skill we will either repair
the damage or pay you compensation. However, we will not be liable for damage
which you could have avoided by following our advice to apply an update offered
to you free of charge or for damage which was caused by you failing to
correctly follow installation instructions or to have in place the minimum
system requirements advised by us.
14.4
We are
not liable for business losses. The
Premium Service is for domestic and private use. If you use the SoCook App and Premium
Service for any commercial, business or resale purpose we will have no
liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
14.5
Limitations
to the SoCook App and Premium Service. The SoCook App and Premium Service are provided for general
information and entertainment purposes only. We do not offer advice on which
you should rely. You must obtain professional or specialist advice before
taking, or refraining from, any action on the basis of information obtained
from the SoCook App or Premium Service. Although we make reasonable efforts to
update the information provided by the SoCook App and Premium Service, we make
no representations, warranties or guarantees, whether express or implied that
such information is accurate, complete or up to date. You may receive advice from third parties
through the SoCook App however we accept no liability for any advice received
from third parties using the SoCook App.
14.6
Please
back-up content and data used with the SoCook App. We
recommend that you back up any content and data used in connection with the
App, to protect yourself in case of problems with the SoCook App or Premium
Service.
14.7
Check
that the SoCook App and Premium Service are suitable for you. The SoCook App
and Premium Service have not been developed to meet your individual
requirements. Please check that the facilities and functions of the SoCook App
and Premium Service (as described on the App Store) meet your requirements.
14.8
**VERY IMPORTANT PLEASE READ*** We do not
provide information on food intolerances and food allergies. The SoCook
Apps and Premium Service are not designed to be used by people who have food
allergies or food intolerances. If you
have a food allergy of food intolerance then please do not use the SoCook Apps
and Premium Service.
15.
How
we may use your personal information
15.1
How we
may use your personal information. We will only use your personal
information as set out in our www.socook.co.uk/app-privacy-policy
15.2
Please
be aware that internet transmissions are never completely private or secure and
that any message or information you send using the App or the SoCook App may be
read or intercepted by others, even if there is a special notice that a
particular transmission is encrypted
15.3
We may
collect technical data about your device. By using the SoCook App or the Premium Service, you agree to us
collecting and using technical information about the devices you use the SoCook
App on and related software, hardware and peripherals to improve our products
and to provide the Premium Service to you.
15.4
We
may collect location data (but you can turn location services off). The use and provision of the Premium
Service may, where necessary, make use of location data sent from your devices.
You can turn off this functionality at any time by turning off the location
services settings for the SoCook App on the device. If you use the Premium
Service, you consent to us and our affiliates’ and licensees’ transmission,
collection, retention, maintenance, processing and use of your location data
and queries to provide and improve location-based and road traffic-based
products and services. You may stop us collecting such data at any time by
turning off the location services settings on your mobile phone.
15.5
We
are not responsible for other websites you link to. The SoCook App and the Premium Service may
contain links to other independent websites which are not provided by us. Such
independent sites are not under our control, and we are not responsible for and
have not checked and approved their content or their privacy policies (if any).
You
will need to make your own independent judgement about whether to use any such
independent sites, including whether to buy any products or services offered by
them.
16.1
We may
transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another
organisation. We will always tell you in writing if this happens and we will
ensure that the transfer will not affect your rights under the contract
16.2
You need
our consent to transfer your rights to someone else. We are giving you personally the right to
use the SoCook App and the Premium Service as set out above. You may not
otherwise transfer the SoCook App or the Premium Service to someone else,
whether for money, for anything else or for free except as permitted under the
terms of the App Store. If you sell any device on which the SoCook App is
installed, you must remove the SoCook App from it. You may only transfer your
rights or your obligations under these terms to another person if we agree in
writing
16.3
Nobody
else has any rights under this contract. This contract is between you and
us. No other person shall have any rights to enforce any of its terms. Be aware
that the terms of the relevant App Store also apply and these are a separate
contract between you and the App Store provider.
16.4
If a
court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or
relevant authority decides that any of them are unlawful, the remaining
paragraphs will remain in full force and effect.
16.5
Even if
we delay in enforcing this contract, we can still enforce it later. Even if
we delay in enforcing this contract, we can still enforce it later. If we do
not insist immediately that you do anything you are required to do under these
terms, or if we delay in taking steps against you in respect of your breaking
this contract, that will not mean that you do not have to do those things and
it will not prevent us taking steps against you at a later date.
16.6
Which
laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English law and you can bring legal proceedings in
respect of the SoCook Apps and Premium Service in the English courts.
The SoCook app allows the user the full functionality of the app without charge for an 8 week trial period. At the end of the trial period if the user wishes to continue using the app they will be required to subscribe. The user will receive for their subscription a rolling 8-week calendar menu with recipes that match the users personal food lifestyle. They will be able to change their requirements at any time and the menu will be rebuilt to match their needs. Individual recipes can be swapped at the tap of an icon from the full catalogue of recipes, the user can search for new recipes by favourites, individual ingredients, or latest recipes. The user will be able to add the next 7 days of recipes to a shopping list by simply tapping an icon on the individual recipes in the calendar menu. The shopping list will add the ingredients together to form a traditional list. The shopping list is cleverly split into fresh and cupboard ingredients for ease of use. The user will also be able to add a starter and dessert to any main recipe for special occasions and these will be automatically add to the shopping list when the user add the main recipe. The app will provide them with easy access to the recipe instructions via the calendar menu All the recipes have the ingredients included at step level to reduce scrolling.
Terms and Conditions for Auto-Renewing Subscriptions
By accessing or using our app's auto-renewing subscription feature, you agree to be bound by the following terms and conditions. Please read these terms carefully before proceeding with the subscription:
Subscription Details:
The app offers auto-renewing subscriptions that provide access to premium features or content.
Subscriptions are billed on a recurring basis, according to the selected subscription plan.
The subscription period and pricing details are clearly presented within the app.
Subscriptions automatically renew unless canceled at least [1 month period] before the end of the current subscription period.
Payment and Billing:
Payment will be charged to your designated payment method upon confirmation of the subscription purchase.
The subscription fee will be charged in the currency specified in the app.
You are responsible for maintaining valid and up-to-date payment information.
Any applicable taxes or fees associated with the subscription will be your responsibility.
Cancellation and Refunds:
You can manage and cancel your subscription through the app's settings or by contacting our customer support.
No refunds or credits will be provided for partial subscription periods.
Changes and Modifications:
We reserve the right to modify or update the subscription plans, pricing, or features at any time. We will notify you of any significant changes in advance.
By continuing to use the app after such changes, you agree to be bound by the updated terms and conditions.
Termination:
We reserve the right to terminate or suspend your subscription or access to premium features for any reason, including violation of the app's terms of service.
In the event of termination, no refunds or credits will be provided.
Privacy Policy and Data Collection:
Your subscription and use of premium features are subject to our privacy policy. Please review our privacy policy to understand how we collect, use, and protect your personal information.
Contact Information:
For any questions, concerns, or inquiries related to your subscription, please contact our customer support team at [insert contact information].
By proceeding with the auto-renewing subscription, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Our apps are designed to make home cooking simple we do all the organising so you can focus on the cooking. Check out the SoCook app
Delicious dinner Ideas, for every taste and lifestyle, quick cooks, cheap dinners, veggie meals and more
Tasty dinner party menus, perfect for every occasion, take a trip around the world with our themed menus, ideal for dinner with friends, romantic meals or any special event.
Get organised with our weekly meal plans, what ever your food lifestyle we have the perfect meal plan