Our apps are designed to make home cooking simple we do all the organising so you can focus on the cooking. Check out the SoCook app
is operated by SoCook Ltd.
We take your
privacy and that of your customers (collectively referred to as “your” and
“you” in this policy) very seriously and we ask that you read this privacy
policy carefully as it contains important information on:
information we collect about you
we do with your information, and
your information might be shared with.
SoCook Limited ('we' or 'us') are a
'data controller' for the purposes of the Data Protection Act 1998 (and future
legislation) and the GDPR, (ie we are responsible for, and control the
processing of, your personal information).
appointed a data protection officer who is responsible for overseeing questions
policy, including any requests to exercise your legal rights, please contact
the data protection officer using the details set out below:
We may collect
information about the business which may include personal information about
individuals who work for you and your customers (such as names, addresses,
email addresses, telephone numbers, bank account details)
when you register with us or purchase services from us or when your customers
use the Service. We also may collect personal information when you contact us
we may receive information about you from other sources which we will add to
the information we already hold about you in order to help us to improve or
personalise the services we provide to you.
If you give
us information on behalf of someone else, you confirm that the other person has
appointed you to act on his/her behalf and has agreed that you can:
consent on his/her behalf to the processing of his/her personal data;
on his/her behalf any data protection notices;
consent to the transfer of his/her personal data abroad; and
consent to the processing of his/her personal information.
We may ask
you to provide sensitive personal information or we may have to handle
sensitive personal information about your customers, for example, if you
purchase our Services, we will collect payment information, such as financial
or bank card information, and other information necessary for us to process the
transaction. We may ask you to share your precise geolocation so we can
customize your experience and increase the accuracy of the Service. Information
that is considered sensitive under applicable law will be handled in accordance
with such laws. If we request such information, we will explain why we are
requesting it and how we intend to use it.
personal information includes information relating to:
We will only
collect your sensitive personal information with your explicit consent.
monitor and record communications with you (such as telephone conversations and
emails) for the purpose of quality assurance, training, fraud prevention and
A cookie is a
small text file which is placed onto your computer (or other electronic device)
we may monitor how many times you visit the website and where you are located
using the SoCook App. This information helps us to build a
profile of our users. Some of this data will be aggregated or statistical,
which means that we will not be able to identify you individually. You can set your browser not to accept
cookies and the websites below tell you how to remove cookies from your
browser. However, some of our website features may not function as a result.
For further information on cookies generally
information about you so that we can:
your account up and carry out any administration
research, statistical analysis and behavioural analysis;
out customer profiling;
you agree, let you know about other products or services that may be of
interest to you—see 'Marketing’ section below;
and prevent fraud;
do a credit check—see 'Credit checking'
our website and its content to your particular preferences;
you of any changes to our website or to our services that may affect you;
out security vetting; and
We would like
to send you information by post, email, telephone, text message (SMS) or
automated call about our products, services and special offers which may be of
interest to you.
Other businesses which we have selected
carefully may also send you similar marketing
messages, depending on what you agree with us.
We will only
ask whether you would like us and other businesses to
send you marketing messages when you tick the relevant boxes when you initially
sign up to SoCook or via email if you were not offered this option when you
initially signed up.
If you have
consented to such receive marketing from us, or other businesses, you can opt
out at any time. See 'What rights do you have?’ below for further information.
disclose your personal data to:
companies within our group;
our agents and service providers;
credit reference agents;
enforcement agencies in connection with any investigation to help prevent
unlawful activity; and
business partners in accordance with the 'Marketing and opting out' section
We will use
technical and organisational measures to safeguard your personal data, for
to your account is controlled by a password and user name that are unique to
store your personal data on secure servers; and
details are encrypted using SSL technology (typically you will see a lock icon
or green address bar (or both) in your browser when we use this technology).
While we will
use all reasonable efforts to safeguard your personal data, you acknowledge
that the use of the internet is not entirely secure and for this reason we
cannot guarantee the security or integrity of any personal data that are
transferred from you or to you via the internet. If you have any particular
concerns about your information, please contact us (see ‘How can you contact
If you want
detailed information from Get Safe Online on how to protect your information and
your computers and devices against fraud, identity theft, viruses and many
other online problems, please visit
require us to correct any mistakes in your information which we hold free of
charge. If you would like to do this, please:
call or write to us (see ‘How can you contact us?’ below)
us have enough information to identify you (eg account number, user name,
registration details), and
us know the information that is incorrect and what it should be replaced with
You can ask
us to stop contacting you for direct marketing purposes. If you would like to
do this, please:
call or write to us (see ‘How can you contact us?’ below).
us have proof of your identity and address (a copy of your driving licence or
passport and a recent utility or credit card bill), and
us know what method of contact you are not happy with if you are unhappy with
certain ways of contacting you only (for example, you may be happy for us to
contact you by email but not by telephone)
contact us if you have any
you wish to contact us, please send an email to email@example.com or write to us at SoCook
Ltd, C4DI, @TheDock, 31-38 Queen Street, Hull, HU1 1UU, UK.
We may change
occasionally to ensure you are aware of the most recent version that will apply
each time you access this website.
If you would like this policy in another
format (for example: audio, large print, braille) please contact us.